An introduction to operations management in manufacturing and service industries. Emphasis on learning the basic principles, using MS EXCEL, required to organize and manage service and manufacturing organizations. Topics may include improved facility layout, project management, supply-chain management, Just-in-Time systems, inventory management, scheduling and work force management. Discussions of real world applications frequently used to demonstrate concepts. Please obtain the textbook before class begins. Textbook: Operations Management by Heizer and Render, 9th Edition. Part of the Online Bachelor of Business Administration but open to all.