Practices and systems utilized in the operational management of the front office, reservations, uniform service, and housekeeping areas within a hotel. Students must have access to 2002 or later edition of Excel. Textbook: Managing Front Office Operations, 7th Edition. Authors: Michael L. Kasavana & Richard M. Brooks Publishing Company: American Hotel & Lodging Educational Institute, ISBN: 978866122658, 2005. Prerequisite: HT-MGT 100. Course required for all HTM majors. Part of the Bachelor of Science in Hospitality and Tourism Management online program but open to all.