The registration fee is non-refundable unless every class/workshop for which the student is registered in a term is cancelled. The refund policy only covers class fees, not the registration fee.

If a class/workshop is cancelled: 100% refund of class/workshop fee. Registration fee will be refunded if this is the only class/workshop for which the student is registered for the term.

In order to receive a refund, the student must officially drop the class in writing. Drop paperwork must be received in the Continuing & Professional Education (CPE) Registration Office by the stated deadline (see below).

The term "refund" applies to refunding monies already paid or crediting charges that have been posted to a student's account that have not yet been paid.  For instructions on appealing for exceptions to the refund policy, including having unpaid charges removed from a bill, click here.

Credit Classes

Students are eligible for a 100% refund (class charges only) for classes officially dropped by the end of Add/Drop for that term, session or class (whichever applies to that class). There are no refunds after the end of Add/Drop.

Classes that meet for variable lengths of time (called "dynamically-dated", which start and end on dates which are different from the standard term or session) have specified Add/Drop dates which are listed in the class description and in SPIRE under Class Notes.

For Add/Drop dates on term-length classes, see the registration deadlines.

Non-Credit Classes/Workshops, including those providing CEUs:

Selected non-credit classes/workshops may have different refund policies which supersede the standard ones shown below.  If such policies exist, they will be incorporated into program materials provided to all prospective and enrolled students in those programs and displayed in the class description on www.UMassULearn.net.

For classes that last one week or less: 100% refund of class charges through the day before class begins.  No refund beginning on the first day of class.

For classes that last more than one week: 100% refund of class charges through the day after the class begins (e.g. if class begins on Monday, students can get 100% refund if they officially drop the class in writing by the end of day on Tuesday).  No refund beginning the second day after class begins.