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Technical Support Print E-mail

Technical Requirements (What You'll Need to Have to Begin)

  1. Basic computer skills
  2. Access to a computer (Mac or PC)
  3. Ability to connect to the internet (preferably high speed)
  4. Email address
  5. Modern web browser
  6. Speakers or headphones may be required

Need Support?


First of all, you'll need a NetID. Think of your NetID as your driver’s license to get not only into your course but also to use a variety of UMass Amherst services:


SPIRE is the system of record at UMass Amherst. You’ll need to use your NetID to log into SPIRE.

BlackBoard Learn

Login Page for BlackBoard Learn

24/7/365 technical assistance (chat, email, phone, knowledgebase) is available to all students and faculty at:

Online instructors teaching at UMass Amherst may also use (Monday-Friday, 9AM to 5PM EST):   This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 413-577-3434 option 2.

Supported Browsers:
Check to see if your browser is current enough

Self-Help Guides:

YouTube Tutorial Channels:

Atomic Learning

Available to all UMass Amherst students, staff and faculty with a UMass Amherst IT NetID (username) and password. Once you have logged in, use the search term “Blackboard” to see a list of tutorials.

Interested in Online Learning?