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Alaska

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
http://acpe.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
https://ppse.az.gov/complaint

California

Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
http://www.ctohe.org/StudentComplaints.shtml
860-947-1800

Delaware

Delaware Higher Education Office
The Townsend Building
401 Federal Street, Ste. 2
Dover, DE 19901
http://www.doe.k12.de.us/Page/995

District of Columbia

District of Columbia Office of the Attorney General
441 4th Street, NW, Washington, DC 20001
Phone: (202) 727-3400
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://oag.dc.gov/service/submit-consumer-complaint

Florida

Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
www.gnpec.org
http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/

Authorized School Complaint Procedure for Georgia Students (Authority: O.C.G.A. § 20-3-250 et.al.)

Any student who files a complaint will submit the Authorized School Complaint Form (available at www.gnpec.org )to NPEC, which will then be referred to the appropriate Standards Administrator (SA); the following timeline can be expected:

  1. The complainant shall receive a confirmation email within 2 business days of NPEC’s receipt of complaint.
  2. The SA will receive the complaint within 2 business days of the complainant receiving the receipt of complaint.
  3. The SA will contact the complainant within 3 business days of SA’s receipt of complaint.
  4. Although the SA will make every effort to resolve the complaint in as timely a manner as possible, he or she will contact the complainant with an update of the complaint status within 30 days and 60 days of the initial contact.
  5. The SA will render a decision per his or her current information regarding the complaint.

The student has the right to withdraw, at any point, the complaint, resulting in termination of NPEC’s actions.

If the complaint cannot be resolved by the SA, either party has a right to request a hearing with the Executive Director of the Georgia Nonpublic Postsecondary Education Commission (NPEC) within 10 business days of receipt of SA’s decision. The hearing request must be in writing. The following may be determined at the hearing:

The Executive Director will issue an order finding 1) that there were no violations of NPEC’s rules/regulations, 2) that the institution must cease and desist from actions that violate NPEC’s rules/regulations, 3) that the student is entitled to full or partial restitution, and/or 4) that any penalty provided for in 20-3-250.21 will be imposed on the institution.

If unsatisfied with the decision of the Executive Director, any party may appeal to the full Commission within 10 business days of the decision.

Any party aggrieved of the final decision of the Commission may appeal to any court of competent jurisdiction within 30 days after the commission’s action becomes effective pursuant to O.C.G.A § 20-3-250.16.

Hawaii

Hawaii State Board of Education
PO Box 2360
Honolulu, HI 96804
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://hawaii.gov/dcca/ocp/consumer_complaint

Idaho

Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037
208-334-2270
http://www.boardofed.idaho.gov/
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Illinois

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
http://www.ibhe.org/
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Institutional Complaint Hotline: (217) 557-7359

Indiana

Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W. Washington Street, Room E201
Indianapolis, IN 46204
http://www.in.gov/bpe/2329.htm

Iowa

Iowa College Student Aid Commission
430 East Grand Avenue, 3rd FL
Des Moines, IA 50309-1920
http://www.iowacollegeaid.gov/constituentrequest.asp

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

Kentucky Commission on Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
http://www.cpe.ky.gov/forstudents/consumercomplaints/

Louisiana

Louisiana Board of Regents
PO Box 3677
Baton Route, LA 70821-3677
http://www.regents.la.gov/

Maine

Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
http://www.maine.gov/doe/highered/

Maryland

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 20102
410-528-8662
888-743-0823 (toll-free)

UMass Amherst has submitted the Out-of-State Online Education Registration Form to the Maryland Higher Education Commission and the registration documents are currently under review.

Michigan

Michigan Department of Labor & Ecnomic Growth
Office of Postsecondary Services
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
651-259-3974 or 1-800-657-3866
https://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
http://www.dhe.mo.gov/psc/
http://www.dhe.mo.gov/contactus.php

Montana

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
http://mus.edu/board/default.asp
http://mus.edu/MUS-statement-of-complaint-process.asp

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
https://ccpe.nebraska.gov/

Nebraska Department of Education
Investigations Office
301 Centennial Mall South
PO Box 98987
Lincoln, NE 68509-4987
https://www.education.ne.gov/PPCS/PDF%20Folders/PDF%20Documents/PPCS%20Forms/PPCS_Complaint-form.pdf

Nevada

Nevada Commission on Postsecondary Education
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire

New Hampshire Division of Higher Education
101 Pleasant Street
Concord, NH 03301-3494
http://www.education.nh.gov/highered/index.htm
http://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
http://www.state.nj.us/highereducation/

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://www.hed.state.nm.us/institutions/complaints.aspx

New York

New York Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Room 969 EBA
Albany, NY 12234
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://www.p12.nysed.gov/specialed/formsnotices/samplecomplaint.htm

North Carolina

North Carolina Post-Secondary Education Complaints
c/o Cherisa Williams
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515-2688
919-962-4621
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

North Dakota

North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
http://www.nd.gov/cte/
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Ohio

Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
614-466-2752
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://scr.ohio.govRegisteredSchools.aspx

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/resources/Student-Complaint-Form/

Oregon

Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401

Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
http://www.ode.state.or.us/search/page/?id=1219

Pennyslvania

Pennsylvania Department of Education
Bureau of Postsecondary and Adult Education
333 Market Street
Harrisburg, PA 17126-0333
http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/State-Authority-of-Distance-Education.aspx#.V3Uy5D-6ngE

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 19900
San Juan, PR 00910-1900
787-641-7100
http://www.ce.pr.gov/

Rhode Island

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf

South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
http://www.sheeo.org/node/520

South Dakota

South Dakota Board of Regents
306 E. Capitol Ave., Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E. Hwy 14 Suite 3
Pierre, SD 57501-8053
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://www.tn.gov/thec/search?keywords=postsecondary+complaint

Texas

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.oag.state.tx.us/consumer/complaintform.pdf

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://consumerprotection.utah.gov/complaints/index.html

Vermont

Vermont Department of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
http://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf

Virginia

State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://www.schev.edu/index/how-do-i/student-complaints/student-complaint-process

Washington

Washington Higher Education Coordinating Board
PO Box 43430
Olympia, WA 98504-3430
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://www.wsac.wa.gov/WashingtonInstitutions/ProtectingConsumers

University of Massachusetts at Amherst is approved by the Washington State Nursing Care Quality Assurance Commission to provide practice experiences in the state of Washington for the DNP/FNP, DNP/AGPCNP, DNP/Psychiatric-Mental Health NP, DNP/Public Health Nurse Leader, and MSN-DNP for current ARNP’s programs.  For more information, please go to Nursing Commission’s website at:

http://www.doh.wa.gov/LicensesPermitsandCertificates/NursingCommission/NursingPrograms.aspx

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800
http://www.wvhepc.edu/?s=postsecondary+complaint

Wisconsin

Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
PO Box 8696
Madison, WI 53708
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
http://eab.state.wi.us/resources/complaint.asp

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
http://edu.wyoming.gov

U.S. Virgin Islands

Government of the United States Virgin Islands
Department of Education, Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802









 
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